Question 1

What's included with "All Inclusive"?

Accepted Answer

"All Inclusive" means enjoying our home's best features without extra fees. This includes complimentary pool/spa heating (minimum 85 degrees, just ask to turn on), BBQ grill use, access to movies and games in the arcade and theater, poolside games for kids and adults alike, and all Windsor Hills Resort amenities at no additional charge.

Question 2

Will I be charged extra for any amenities?

Accepted Answer

No extra charges here! We aim for a hassle-free experience with the listed amenities. If you want to heat the pool, just ask in advance! Remember, any special requests should be made 5 days prior to arrival.

Question 3

What is the address for the main gate?

Accepted Answer

Use 2600 N. Old Lake Wilson Rd, Kissimmee, FL 34747 in GPS, for the Windsor Hills Main Gate. The back gate on Livingston Road is only for homeowners.

Question 4

Can I use a ride share service?

Accepted Answer

Uber, Lyft, and Taxis need a valid Windsor Hills address and a driver's license. Just dropping a location pin will not provide a valid address. Send a message to the driver letting him know that he must enter through the main gate on N. Old Lake Wilson.

Question 5

Can I park on the street?

Accepted Answer

Parking on the street or blocking the sidewalk is not allowed. Our driveway fits three cars comfortably. Overflow parking is available for additional vehicles with pre-arrival approval.

Question 6

Is EV parking available?

Accepted Answer

Yes, Level 2 (6.6kw) EV chargers are available in Windsor Hills overflow parking lot.

Question 7

Can we heat the pool?

Accepted Answer

Yes, just give us a 48-hour heads-up for complimentary heating to a minimum of 85 degrees.

Question 8

What comes with the house?

Accepted Answer

You'll find a fully-stocked kitchen, BBQ Grill, comfortable linens, towels (including pool towels), basic starter items like soap and dishwasher & laundry detergents, and a variety of gaming equipment. Pool games and toys are provided for kids and adults alike.

Question 9

Is there daily cleaning?

Accepted Answer

Pre-stay cleaning and inspection is standard. We can arrange a mid-stay cleaning for a fee during longer stays.

Question 10

Are pets allowed?

Accepted Answer

We're unable to accommodate pets at this time.

Question 11

Can I ship packages to the house?

Accepted Answer

Direct shipments to the house are not allowed for security reasons. Consider using a delivery service once you've arrived. Our on-site Property Manager can help arrange for your needs.

Question 12

Can we play music outside?

Accepted Answer

A small Bluetooth speaker is fine for ambient music outdoors, but please keep the volume low after 10 PM to respect our neighbors and in adherence to the noise ordinance.

Frequently Asked Questions

Things to Know

Where's your Time-Out Corner?

Time-Out Corner

Time-Out Corner, Too

Time-Out Corner, Lakeside

Ready to take a Time-Out?